At Admac Marketplace, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1. Refund Eligibility
A refund may be requested if:
- The item received is defective or damaged.
- The item received significantly differs from its description.
- The order was not delivered within the agreed timeframe.
- The wrong item was delivered.
2. Refund Request Period
Customers must submit refund requests within
7 to 14 days
of receiving the item unless otherwise specified by the seller.3. Non-Refundable Items
Refunds may not be available for:
- Digital products after download or access.
- Personalized or custom-made items.
- Perishable goods.
- Services that have already been fully delivered.
4. Refund Process
To request a refund:
- Contact customer support.
- Provide proof of purchase.
- Provide photos or evidence if applicable.
- Follow return instructions if required.
5. Refund Approval
Once reviewed and approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on the payment provider.
6. Return Shipping
Unless the item is defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.
7. Marketplace Seller Responsibility
For products sold by independent sellers:
- Sellers may have additional return conditions.
- Admac Marketplace may assist in dispute resolution when necessary.
8. Fraud Prevention
We reserve the right to reject refund requests that are fraudulent, abusive, or inconsistent with this policy.
9. Policy Changes
Admac Marketplace may update this Refund Policy at any time. Changes become effective upon publication on the platform.